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Client
Resources
Customer Service FAQs
We have complied answers to some of the most common questions about our products and services. Please contact us at 800.954.2266 or e-mail cs@ccireports.com should you have any additional questions or require assistance.
Switching to another credit reporting service is hard. What kind of training will we receive? CCI sales and support representatives and the ease-of-use of CCI technology make the transition to our services hassle-free. On-site training workshops as well as web conferencing and self-paced tutorials are also available to you. Have a new loan agent who needs to get going with CCI? Feel free to send him our way for assistance.
How much do your reports cost? CCI provides a customized quote based on your volume and your mix of products and services used. We are competitive with all the major credit reporting companies in the market and often do significantly better in pricing. Always keep in mind that we are delivering much more than data to your company. The service, support, training and personal attention you receive from CCI will help you close more loans and help you grow your business faster than using other credit reporting companies. Proof of this can be seen in our customer acquisition and retention rate being one of the highest in the industry. Contact us today for a custom price quote.
What is your turnaround time on customer service requests? Our goal is to return your supplements within 24hrs. However, with creditors tightening up their procedures due to privacy concerns, there may be instances when a creditor requires that our request for an update or verification be sent by mail or by fax with the borrower’s authorization to release information. Rest assured that CCI will make every attempt to obtain the information in the most expeditious manner possible.
How do I order a supplement or request service on a credit report?
I just updated/supplemented information on a CCI tri-merge report. Why didn’t the credit score(s) change? Supplements reflect a change to the CCI report data only and are typically done at he request of a client to satisfy a funding condition. To impact credit scores updates/additions/deletions must take place at credit bureau level.
Do you provide a re-scoring or expedited credit bureau correction service? Yes. CCI’s Rapid ReScore service allows you to correct legitimate errors as well as the updating of an account’s status in as little as 3 business days. CCI facilitates this process directly with the three national credit bureaus and specific documentation must be obtained by you with the help of your borrower. Visit the Rapid ReScore section of our site for complete information on this valuable lender service.
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